Billing & Refunds

Everything below is on the Billing page in the sidebar. Payments are processed by Stripe.

Upgrade

Choose Upgrade to Pro and pick monthly ($30) or annual ($288, about 20% less). Your plan updates as soon as the payment goes through.

Manage your subscription

• Manage billing opens the Stripe portal, where you update your payment method and download invoices.
• Switch to annual billing takes effect immediately, prorated.
• Switch to monthly billing takes effect at your next renewal.
• Cancel subscription keeps your plan until the end of the period you paid for. You can Resume subscription before then.

The Usage this period section shows your processing minutes, storage, recordings, and exports.

Receipts and reminders

We email a receipt for every payment. Before a renewal, we send a reminder unless you turned off billing reminders in notifications.

Refunds

Our refund policy covers your first subscription purchase. You can get a full refund when both are true:

• you request it within 7 days of that purchase, and
• your account has processed under 60 minutes since the purchase.

The guarantee applies once per account. Renewals and add-on packs are not covered.

To request a refund:

1. Open Billing and choose Request a refund.
2. Pick the order and describe the reason (at least 10 characters). Only orders the policy covers can be selected; if none qualify, the form tells you why.
3. Click Submit request.

Requests are reviewed within 2 business days, and we email you the decision. You can have one pending request at a time.

When a refund is approved, your subscription ends right away and your account moves to the free plan. Your notes stay viewable; see Storage & Data for what happens to original files.

If your situation is not covered, email [email protected] from your account email and we will look at it.